Elmdale IT offer hardware and software inventory with full report stating any advisories.
IT Asset Management is recorded and reported annually.
The report will include information about each piece of equipment, age of the equipment and the condition that it is in. It will also advise on when equipment should preferably be renewed, depending on the policy set with the client.
Software will be reported itemising what is installed on each machine, if licensing information is available we will advise if all licensing is up to date and matches what should be on each PC or server.
Products Our extensive range of mono and colour products easily adapt to any office environment or network.
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Elmdale's Personal Customer Service Guarantee
Support is not only measured by the day-by-day results of the equipment installed, and the money customers can save, but also by service support from the time hardware and software are installed, right through the product's lifetime.
Our service division comprises of fully manufacturer trained professionals who can react instantly to customers’ demands. We only use genuine manufacturer parts and consumables to ensure that your photocopying and printing equipment performs to the best of its ability.
We don't have an automated phone service as we like our customers to be able to contact us with confidence.
We offer a comprehensive flexible service contract to customers who require premier support from our highly experienced and fully trained engineering staff.
This provides unlimited engineer visits and includes all parts and labour. Our engineers carry a vast amount of genuine manufacturer spares on board ensuring a first time fix on most occasions.
In addition, these customers receive regular preventative maintenance visits and an average service response time of less than three hours.
We offer a unique Preventative Maintenance System which entitles our customers to benefit from regular scheduled visits. This style of service reduces machine break-downs, and enables us to respond within three hours.
All contract based customers receive a planned maintenance schedule, which has been developed and refined in the 24+ years we have been in business.
Because our service plan is so pro-active we now receive fewer emergency call-outs but our highly trained locally-based engineers are on hand to respond instantly when we do encounter an emergency.
For just £59.00 call out, including the first hours labour on site, we offer customers that do not have a service contract on their equipment, access to our highly trained service support team.
Servicing We are renowned for our guaranteed personal customer service and rapid response to emergency call-outs