IT has become an integral part of every company’s landscape and in order to maximise this investment, servers, networks, PCs, printers and peripherals are required to function continuously. A well maintained enterprise ensures that user downtime is limited and staff productivity is maximised.
Managing IT assets can be a resource heavy job, with on-going issues and small fixes taking away valuable time from core tasks and the need to store parts and spares locally eating into physical assets.
Should IT equipment fail, it can cause untold damage to the business, as employees struggle to interact with systems to ensure business as usual. In addition, life-cycle management of distributed desktops is complex and unpredictable, and costs can escalate if not followed closely. Elmdale IT Support & Maintenance Service provides a comprehensive multi-vendor support package that will protect your investment.
Elmdale IT cover a full range of IT related equipment, including Desktops, Laptops, Printers, Data Centre Servers, Enterprise and Storage equipment. We can also provide maintenance of Network and Audio Visual equipment.
Our incident and problem management systems, best practice processes and technical skill sets offer cost-effective IT Support & Maintenance.
Key features of the service include rapid response regardless of location and quick resolution (wherever possible within a single remote session or visit) to minimise disruption and lost productivity.
We have developed a broad range of IT Support & Maintenance Services that reflect our customers changing needs. These can be provided independently or as part of a total managed service. A flexible pricing model approach allows charges to be inventory, population, resource or frequency based.
The model can be flexed to include combinations of these and other variables. We can provide solutions that range from standard offerings delivering the best cost benefits through to bespoke solutions to meet the needs of diverse businesses.
Consumables Providing genuine parts and consumables for all manufacturers product ranges
Elmdale supply a wide range of spare parts and consumables for a variety of manufacturer's equipment. We pride ourselves in using genuine manufacturer's parts and consumables rather than compatible items, thus ensuring the best quality and reliability from the products we supply.
It can sometimes be a misconception that using compatible consumables will save you money. Although the product appears to be a little cheaper when first purchased, compatible products sometimes have an inferior quality and reliability, leading to a poor finish and premature failure.
We believe that by using genuine products, the equipment we look after runs cleanly, efficiently and reliably. This commitment to using only genuine manufacturer items means we are also able to offer a "manufacturer backed" warranty for all products we supply throughout their entire recommended life.
In addition, all our engineering team carry a vast inventory of genuine manufacturer's parts to enable a fast first time repair thus helping to keep our customers costs down. This is significant piece of mind for all of our customers.