Category Support

From time to time you may need to reset an error code or if a tray shuts down (goes missing from the screen) or if generally the MFD is being a bit buggy.

The steps to do a Trouble Reset are very straight forward and are the same for most of the Olivetti Colour MFDs (Konica Minolta based machines).

Step One. Locate the main switch, this will be behind the front door near the waste toner. Then turn the machine off!

Step Two. Whilst holding down the yellow reset button on the machines control panel turn the power back. Keep the reset key held down!

Step Three. Wait for the machine to boot up and the screen goes white and says Trouble Reset in the center of the screen.

Step Four. Press the screen where it says Trouble Reset, it should now say OK

Step Five. Turn power off at main switch again and wait for 5-6 seconds or until all the lights have gone out on the machine. Now turn the machine back on.

Your machine should now be reset and in most cases now be working again. Should the problem persist then call for an engineer to sort out whatever issue you may be getting.

Elmdale Maintenance – 01189821444

Please see below instructions for printing on to C5 envelopes from Word to the Olivetti MF3300

First set up the machines as per below (this is assuming you are using the same style envelopes as us)

Insert Envelope in to bypass, push down on plate first otherwise the machine won’t recognise the paper in the tray.

From the copy screen select Paper then the bypass (little hand) then Change Tray Settings

Select Envelope from the paper type menu then select Custom Size

Input the exact size of the envelope including any overhang for the flap if there is one in the X & Y coordinates

Press OK until back out to the main copy screen

Next in Word select Mailings then Envelopes

Type Address and then open Options…

Set Envelope size to Custom size then input the same dimensions as at the copier but in cm rather than mm

Then Adjust the location of the Delivery Address with the From left & From top fields otherwise it will be printed at the bottom of the envelope

Then go to the Printing options tab and set the options as per the image below

Click OK then click print on the next screen

This should then print – Please note you do not need to put any settings in the print driver before you do this. Leave it on its current settings or this will not work.

If you need any more info or support the call 0118 982 1444 and speak to someone in our service team