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IT Support & Maintenance
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Elmdale Maintenance Ltd
Unit 4 & 5 Bacchus House, Calleva Park
Aldermaston, Berkshire RG7 8EN
Tel: 0118 982 1444
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About Us
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Privacy Policy
GDPR Compliance Statement
Data Protection Policy
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Website privacy policy

This privacy policy sets out how The Elmdale Group uses and protects any information that you give The Elmdale Group when you use this website.

The Elmdale Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

The Elmdale Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.

What we collect

We may collect the following information:

1)  Name and job title
2)  Contact information including email address
3)  Demographic information such as postcode, preferences and interests
4)  Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1)  Internal record keeping.
2)  We may use the information to improve our products and services.
3)  We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
4)  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

1) Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
2) If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
3) We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you, please contact

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Additionally, if you would like us to remove any of the information we hold on you, please contact us as soon as possible at the above address.
After verification, we will promptly remove the requested information.

GDPR Compliance

The General Data Protection Regulation (GDPR) is a strict privacy legislation with a global scope. Elmdale Maintenance Limited place the legislation and data protection of our Customers and Employees at the highest priority and wish to assure our customers that we are working hard to ensure compliance and adherence to the GDPR principles in all areas of our business.
This statement is to highlight to our customers the measures we have in place to ensure compliance with the GDPR where we hold, or process, personal data on their behalf.

Data Protection Officer
Exceeding the requirements of the regulation, Elmdale Maintenance Limited has a designated Data Protection Officer (DPO) and Information Security Officer (ISO) who is taking full responsibility for all matters relating to data protection and GDPR compliance. Our DPO will ensure that we are both accountable and transparent to the Information Commissioner’s Office (ICO), as well as provide Data Protection training to staff employed by Elmdale Maintenance Limited as required by the Regulation.

Customer Contracts
Where Elmdale Maintenance’s role is that of a Data Processor, we will act on the documented instructions from the Controller or the requirements of the laws of the EU or national laws of member states and are in the process of reviewing existing agreements to ensure compliance. Where applicable, this includes cross-border data transfers and any potential use of sub-processors.
Security and Business Continuity
In line with the principles of the GDPR, we continually review and test our procedures to ensure the confidentiality, integrity, and availability of personal data that we store or process.
Elmdale Maintenance Limited maintains appropriate technical and organisational security measures to protect all personal data processed by us against the accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access.
All employees at Elmdale Maintenance Limited are provided with Data Protection and IT Security training.

Data Subject Rights
The GDPR is a significant improvement of the Data Protection Act 1998. Elmdale Maintenance Limited have internally tested the rights of Data Subjects to ensure compliance.