All posts by Alison Haley

When a leading UK and Ireland insurance broker contacted us here at Elmdale Maintenance, they were looking for a solution to combat spiralling costs on their mixed black and white and full colour printing facilities throughout their network of branches. This case study highlights how we, in partnership with leading manufacturer, Konica Minolta, were able to improve their business efficiency while saving them money.

Until they began talking to us, they were manually collating prints which was proving both time-consuming and, sometimes, inaccurate. A system was required to combine both black and white and colour elements and reduce their costs.

With the internet now playing a major role in education, ensuring the safety and well-being of children online is of the utmost importance, as pupils are growing up in such a complex world that is ever-changing.

While the internet provides exciting opportunities that their parents and grandparents never had, it also presents challenges and risks, to children, that pervade into every part of their lives and, with the majority of their time spent at school or involved in homework, with the internet as a learning resource, schools are under pressure to equip their pupils with the knowledge needed to make the best use of the internet and technology in a safe, considered and respectful way.

Also, in the UK, there has been a shift towards embracing the concept of ‘digital citizenship’ in schools to ensure children are taught to use technology responsibly and respectfully, in their communication with others and to develop their moral compass.

E-safety has become an integral part of the Ofsted inspection framework, with guidance for teaching on-line safety in schools, by the Department of Education. While providing a vital framework, this places enormous responsibility on schools to “deliver online safety content within their curriculum and embed this within their wider whole school approach”.

Fortunately, with the availability of powerful web filtering solutions, schools are now able to adopt to protect children from harmful content and maintain a safe learning environment.

Among the leading web filtering systems is Securly, the world’s first 100% cloud-based web filtering solution designed specifically for schools. Securly is a member of the Internet Watch Foundation (IWF), and works closely with the IWF and the UK Home Office to ensure compliance with the standards recommended by the UK Safer Internet Centre for filtering and monitoring.

The importance of web filtering in student safety:

The internet provides children with a wealth of resources, enabling them to access information, collaborate with peers, and enhance their learning experiences. However, it also exposes them to potential dangers such as explicit content, cyber-bullying, fake information, incitement and online predators. Web filtering acts as a safeguard by controlling and monitoring the content that children can access, ensuring they are protected from harmful or inappropriate material. By implementing web filtering solutions like Securly, schools can proactively reduce risks and create a safer online environment.

What are the main features and benefits of the Securly Web Filtering solution?

Content Filtering: Securly Filter operates as the eyes and ears of teachers, when they cannot be with the children, and offers advanced content filtering capabilities, allowing schools to block access to inappropriate websites and harmful content. Using artificial intelligence and machine learning algorithms, Securly’s database is constantly updated to keep-up with ever-changing online threats and complies with the standards set at the highest level for e-safety.

Cyberbullying Detection: Securly employs powerful algorithms to identify cases of cyber-bullying in student communications, helping schools detect and address potentially harmful issues promptly. This proactive approach ensures that children feel safe and supported while on-line.

Real-time Monitoring: Schools are able to access real-time visibility into children’ online activities, with Securly keeping a watchful eye on the network. Administrators can monitor internet usage patterns, identify potential risks, and intervene when necessary. This feature enables prompt intervention and enhances student safety.

Self-Harm and Suicide Prevention: To help prevent everyone’s worst nightmare, Securly’s advanced algorithms analyse children’s online behaviour and communication to detect signs of self-harm or suicidal tendencies. If flagged, the system instantly alerts school administrators, enabling them to provide immediate support to the student at risk.

Personalised Policies: Every school has different requirements and, for that reason, Securly allows schools to set their own web filtering policies based on their specific requirements taking into account the age of the children, vulnerable children and an in-depth knowledge of the behaviour of children in the school.

This flexibility also gives parents control when school devices are used at home. Parents are able to view activity, “pause” the internet, and set their own filtering rules. It also helps to keep schools and parents connected and work through issues together.

Promoting Digital Citizenship:

Web filtering solutions like Securly not only protect children but also play a vital role in promoting digital citizenship. By filtering inappropriate content and discouraging cyber-bullying, these systems encourage responsible online behaviour and help children develop essential skills for navigating the digital world safely.

Securly authorises teachers to engage in conversations relating to digital literacy, accepted online behaviour and how to use technology responsibly, which promotes a more positive online culture within the school community.

How Elmdale Group can help:

Many Elmdale Group customers are schools, benefitting from our print and document management systems  which are installed and maintained  by Elmdale Maintenance, while their computers and networking are managed by our IT services division, Elmdale IT Services.

Elmdale IT Services is an authorised provider of the Securly software and is already working closely with schools, administrators, and teachers to ensure they feel confident that their needs are being met and maintained at the best possible level. Securly helps to make children and schools feel protected and it is our responsibility to help schools to make that happen.

What is more, Elmdale Group is committed to delivering a full range of innovative managed print solutions and ICT services that offer the best value for money. We are dedicated to offering quality, flexible services and solutions to meet all of your current and future print and ICT requirements.

For more information, please contact us on 0118 982 1444 or email:

Elmdale Maintenance (for managed print and document solutions): sales@elmdalemaintenance.co.uk
Elmdale IT Services: support@elmdaleit.co.uk  or sales@elmdaleit.co.uk

The managed print services (MPS) industry has experienced significant growth and many changes, over the past few years. As businesses look for ways to optimise their printing infrastructure and reduce costs, MPS providers are playing a crucial role in offering comprehensive solutions. Here are some of the current and emerging trends in the MPS industry that are shaping the future of print management.

Integration of the Cloud and mobility

Cloud computing and mobile technology have already transformed various industries and the MPS sector is no exception. MPS providers are increasingly utilising cloud-based platforms to streamline print management processes. Cloud-based MPS solutions offer several advantages, such as remote monitoring, centralised control, and simplified software updates. In addition, the integration of mobile devices with MPS allows users to print from anywhere and at any time, enhancing productivity and providing added convenience.

Security and data protection

As digital transformation continues to change the way businesses operate on a daily basis, the need for more robust security measures is becoming more important in MPS environments. With the increase of connected devices and the Internet of Things (IoT) – which is essentially everything connected to the internet – printers have become potential entry points for cyberattacks. Managed print services are now focusing on advanced security features such as data encryption, user authentication, and secure print release. Additionally, MPS providers are offering comprehensive print security assessments and bespoke solutions to help organisations reduce risks and protect sensitive information.

Analytics and preventative maintenance

The adoption of data analytics and predictive maintenance techniques is revolutionising the MPS industry. By using data collected from connected printers and software solutions, MPS providers can gain valuable insights into printing patterns, device performance, and the usage of consumables. Analysing this data enables preventative maintenance, timely supplies replenishment, and optimised fleet management to minimise downtime and improve overall efficiency.

Sustainability and the environmental impact

In recent years, environmental sustainability has become more of a “must address” issue for businesses across all industries. The MPS industry is aligning with this trend by emphasising its eco-friendly practices. MPS providers are helping organisations reduce their carbon footprint by implementing initiatives such as print optimisation, paperless workflows, and recycling programmes. Additionally, MPS solutions are designed to monitor and control energy usage, which contribute further to implementing sustainability goals.

Artificial Intelligence and automation

Artificial intelligence (AI) and automation are being tipped to transform MPS by enhancing productivity and creating a better user experience through better reliability. AI-powered MPS solutions could automate tasks such as print job routing, error detection, and enhancing the efficiency of a fleet of machines. Intelligent document capture and workflow automation solutions enable organisations to digitise and streamline paper-based processes, reducing effort and improving accuracy. With AI’s ability to learn and adapt, MPS providers could soon be offering personalised print experiences and anticipate user preferences.

In summary

The managed print services industry continues to evolve and – as has always been the way – is driven by technological advancements and changing business needs.

How we can help:

At Elmdale Maintenance we aim to provide a comprehensive strategy to print management, which helps customers to plan ahead and think about the bigger picture.

This is why we offer a broad range of solutions from desktop printers to highly productive multi-functional copier, print and scan systems. Equally these systems dovetail seamlessly with our market leading print management and document archiving solutions.

For more information, please contact us on 0118 982 1444 or email:

Elmdale Maintenance: sales@elmdalemaintenance.co.uk

Elmdale IT Services : support@elmdaleit.co.uk or sales@elmdaleit.co.uk

Over the past three years, significant changes have occurred in the way we work. These events have led to a widespread adoption of remote working practices world-wide. As we look ahead, the idea of hybrid working, which combines remote work and office-based operations, has become increasingly popular.

This flexible work model offers numerous benefits to both employees and organisations, and IT and networking play a significant role in making hybrid working a success. In this article, we will explore the advantages of hybrid working and how IT, combined with network printers and multifunctional photocopiers (MFP), plays a crucial role in supporting the hybrid work environment.

Embracing Flexibility:

Hybrid working gives employees the freedom to choose when and where they work, providing a healthy work-life balance and improving overall job satisfaction. It also provides the ability to access essential documents and information seamlessly, regardless of location. With a solid IT infrastructure and document management systems in place, employees can seamlessly connect to corporate resources, access and print files securely, and collaborate with colleagues wherever they are.

Employees might need to print or photocopy documents at home or in satellite offices. Having reliable printing equipment ensures that everyone can quickly and efficiently generate hard copies whenever necessary, promoting collaboration and smooth workflow. Cloud-based platforms, virtual private networks (VPNs), and remote desktops are instrumental in enabling such flexible work arrangements.

Enhancing Collaboration:

Effective collaboration is essential for any organisation’s success. With hybrid working, teams are no longer confined to the physical boundaries of the office. IT tools such as video conferencing platforms, project management software, and real-time communication applications enable virtual meetings, document sharing, and collective brainstorming sessions.

These digital tools and collaboration platforms are essential, and printers and MFPs must seamlessly integrate with existing workflows. Modern printers are equipped with wireless and cloud connectivity options, making it easier to print directly from laptops, smartphones, or cloud storage platforms. This streamlines day-to-day processes, saves time, and allows for more efficient document management.

Boosting Productivity:

Studies have shown that hybrid working can lead to increased productivity levels among employees. IT systems, MFPs and interactive applications facilitate the automation of routine tasks, provide access to comprehensive data and analytics, and streamline workflows.

Additionally, advanced project management tools and task-tracking applications keep teams organised and ensure accountability, even when working remotely. Robust IT infrastructure acts as the backbone of efficient operations and empowers employees to deliver their best work, regardless of their physical location.

Cost Efficiency and Sustainability:

Another way in which hybrid working benefits businesses in today’s economic climate is cost saving. Printers and multifunctional photocopiers, which support duplex or double-sided printing can help reduce paper usage, leading to significant cost savings and a reduced impact on the environment.

By integrating scanning and document management software, printers and MFPs enable the conversion from physical to digital files. Saving documents digitally often reduces the need for excessive printing and photocopying, resulting in less paper waste and a more sustainable work environment.

Seamless Integration and Accessibility:

The success of hybrid working relies on seamless integration between various IT systems and the power to control whatever is connected to a company’s network. A well-designed print management and IT infrastructure ensures that remote and office-based employees have access to the same tools, applications, and information. Compatibility across devices, cloud-based storage, and centralised document folders enable easy collaboration and data sharing.

What is more, print and IT support teams play a vital role in providing assistance and troubleshooting technical issues to ensure a smooth work experience for all employees.

In summary:

Hybrid working is here to stay, as it offers the best of both worlds – flexibility and collaboration. However, a successful transition to this continuing work model requires robust IT infrastructure and technology solutions.

In the hybrid work environment, investing in reliable and feature-rich printers and multifunctional photocopiers is a strategic decision that ensures employees can effectively manage the printing and copying of physical documents, manage the security of sensitive information, and contribute to a more sustainable workplace, while their cost-effective and sustainable features align with the growing emphasis on responsible resource management.

How can we help:

Where flexibility and adaptability are key, we understand that one size does not fit all. That’s why we offer competitive and flexible solutions that revolve around what works best for your unique business needs.

Our approach begins by taking the time to listen to your specific requirements. By gaining an in-depth understanding of your operations, challenges, and goals, we are able to design a tailored office equipment and document management solution that not only meets but exceeds your expectations.

Drawing from our extensive range of IT, network print, telephony, and consultancy services, we use the latest technologies and industry best practices for hybrid working environments. Whether it’s optimising your document output and archiving, network infrastructure, implementing secure remote access solutions for output, or enhancing communication and collaboration tools, we have everything you need.

Our team of experienced professionals is dedicated to providing the highest level of support throughout the entire process. From the initial consultation to ongoing maintenance and monitoring, we ensure that your print and IT infrastructure remains reliable, scalable and fit for the future.

We believe that technology should enhance your business and our mission is to provide you with the tools and solutions you need to thrive in the ever-evolving modern workplace. Experience the difference of tailored print and IT solutions designed specifically for your business.

For more information, please contact us on 0118 982 1444 or email:

Elmdale Maintenance (for Print IT solutions): sales@elmdalemaintenance.co.uk

Elmdale IT Services: support@elmdaleit.co.uk or sales@elmdaleit.co.uk

Cybersecurity is now an essential aspect of any modern business, whatever the size or market type, as cyber-attacks and threats continue to evolve and become more sophisticated.

To ensure the safety of your business and its data, it is vital to have a robust cybersecurity strategy in place, including measures such as Cyber Essentials and Plus accreditation, Pen Testing, and SOC services (Security Operations Centre).

In this article, we will explore why we believe these cybersecurity measures are essential and how they, and we, as a supplier of IT support services, can help protect customers from cyber threats.

Being aware is the first step to prevention

Today, it’s not just operating systems on a network that are a target of cyber-attacks; anything connected to a network is potentially vulnerable, including the least likely of candidates, printers and multifunctional photocopiers (MFPs).

MFPs, in all areas of the marketplace, have access to the world wide web and are included within the ‘Internet of Things’ (IoT) as vital endpoints on a network. In both cases this access makes them a risk to data security and cyber-attacks.

What can be done to prevent attacks on basic office equipment at a basic level?

At Elmdale Maintenance, part of the Elmdale Group, all the latest MFPs we supply have been designed with some effective standard security features, such as user authentication, secure print and hard drive data encryption, when they are manufactured, which comply with the Compatible Criteria Certification (ISO/IEC 15408) as well as the IEEE 2600.1 standard.

However, we also recommend strengthening data security further with a choice of options, depending on the level required, from data security kits to 3rd party tools, such as PaperCut, to track and securely release print jobs, and antivirus options like Bitdefender® which enables print jobs to be scanned in real-time to prevent potentially harmful virus attacks and data breaches.

It’s human nature to be sceptical of the latest technology and also not wish to spend too much money, but, in today’s world, can businesses and individuals afford not to protect their data?

What are businesses doing to secure themselves and their customers?

When auditing clients’ needs, and recommending solutions, whether they are print IT products or IT services, we have a dedicated IT Services division, Elmdale IT Services, which include discussing the security of their printing infrastructure and network as a priority. This helps us find out more about their network and IT support and regularly involves discussing all network security aspects from security of devices on the network to awareness of spoof/fraudulent emails as a way of accessing the network and company data.

Being in line with the latest GDPR regulations is also paramount so we evaluate the appropriate level of security that we need to put in place and the basic technical controls we can use, such as those within the framework of the Cyber Essentials and Essentials Plus accreditation.

Cyber Essentials and Cyber Essentials Plus Accreditation

Cyber Essentials and Cyber Essentials Plus are UK government-backed cybersecurity certification schemes that provide a baseline of cybersecurity measures that all organisations should implement. The Cyber Essentials scheme is designed to help businesses of all sizes to protect themselves from common cyber threats.

The scheme provides a set of basic technical controls that should be in place, such as firewalls, secure configuration, access controls and patch management.

Cyber Essentials Plus is a more rigorous certification scheme that requires an independent assessment of an organisation’s cybersecurity controls.

It includes all the requirements of Cyber Essentials but also includes a vulnerability scan and an on-site assessment. Cyber Essentials Plus accreditation is more suitable where a higher level of assurance or sensitive data is handled, such as government-based contracts or within banks and other financial organisations.

Penetration Testing

Penetration testing, also known as ‘pen testing’, is a method of testing an organisation’s cybersecurity defences by simulating a cyber-attack.

A pen test can identify vulnerabilities and weaknesses within a company’s systems and networks, providing insights into how to improve security measures. Pen testing can be carried out on specific areas of the infrastructure, such as web applications, networks, or wireless networks.

Pen testing can be conducted in two ways, either through automated testing or manual testing. Automated testing uses software tools to simulate attacks, while manual testing is carried out by our trained professionals who attempt to exploit vulnerabilities in a system. The results of a pen test can be used to improve security measures and reduce the risk of a successful cyber-attack.

SOC Services

SOC (Security Operations Centre) services provide 24/7 monitoring and management of a business’ cybersecurity systems and networks. SOC services use advanced technology, such as threat intelligence, to detect and respond to cyber threats in real-time. SOC services can help organisations to identify and reduce potential cyber threats before they become a problem.

SOC services typically include security incident and event management (SIEM), threat hunting, vulnerability management, and incident response. These services are provided by our trained cybersecurity team who have the expertise and knowledge to detect and respond to cyber threats quickly and effectively.

Conclusion

In conclusion, cyber threats are a significant risk for businesses of all sizes, and cybersecurity measures such as Cyber Essentials and Plus accreditation, Pen Testing, and SOC services are essential to protect against these threats.

These measures provide a baseline of cybersecurity controls, identify vulnerabilities in an organisation’s systems, and provide 24/7 monitoring and management of cybersecurity systems and networks.

By implementing these measures, organisations can reduce the risk of a successful cyber-attack and protect their business and its data from harm.

For more information, please contact us on 0118 982 1444 or email:

Elmdale IT Services: support@elmdaleit.co.uk or sales@elmdaleit.co.uk

Elmdale Maintenance (for Print IT solutions): sales@elmdalemaintenance.co.uk

We are looking for a locally based, full-time Credit Controller to join the Elmdale Group team. This is an ideal opportunity for an experienced individual with strong attention to detail, combined with the ability to provide outstanding customer service.

Here is the full Job Description.
If you’re interested in applying for the role, please send your CV to stuart@elmdalemaintenance.co.uk

10th August 2022 saw the start of the final 10 Day Collins Aerospace Rally for Heroes, organised by SSAFA to raise money for military charities. The Rally aims to travel 5 miles for every service man or woman who has fallen in the line of duty, since the start of the Afghanistan campaign.

Elmdale Maintenance has been involved in supporting this event with money already raised for the charity and Service Director, Jon Palin physically taking part in this year’s event.

We will be following the progress of Jon and his navigator, Jo (who is also Jon’s wife, so no doubt she will keep him in check along the way), as they make their way across 10 countries in 10 days, in their limited-edition CS800 Ford Mustang.

Day 1: At 10.00am, the cars left Dover Castle and made their way to France, by ferry. So far so good. The goal for today is to drive 263 miles to reach the stunning city of Cologne in Germany where they will re-group and spend their first night. Let the adventure begin……

After a gentle drive through France and Germany the group finally arrive in Cologne.

With plenty of miles to cover on Day 2, the journey from Cologne to Prague was also a chance for the cars to let rip and release their power and noise along the German autobahns.

Weekend update:
Over the weekend Jon Palin – Elmdale’s representative on the Rally for Heroes – sent us some photos and an overview of an epic Day 4: As Jon said “Bratislava to Budapest, wow what a day!!!”

It started with a short trip to the Hungarian Border where the group was met by a Military Police escort and guided from the border to the F1 Hungaroring,. It was a dream come true for many of the drivers who were given carte blanche to drive a few laps of this hallowed track.

Once the adrenalin rush had subsided, it was on to Heroes’ Square where the 52 cars lined the square, before a memorial service and wreath laying ceremony, at the end of which the group handed over the 91 “Operation Shoebox” Care Packages, they had brought from home, to a local orphanage.

After what was a truly memorable day, the group headed back to the hotel to prepare for a night out for some more local cuisine and culture. Unsurprisingly, Day 5 was a day of rest but there was a chance to visit the thermal baths in Budapest and take in some therapy of a more retail nature, for gifts and souvenirs – and that was enough excitement for one day!

After a day of rest on Day 5, the next leg was the long drive from Budapest to Salzburg. The day was spent mostly behind the wheel with a brief stop for lunch. The weather was quite a challenge today as it changed constantly from hot and sunny to wet and stormy and this made driving around the twisty Austrian roads quite tricky in places. However, the scenery was stunning, as the convoy snaked on, with hills, mountains and tiny picturesque villages to take in along the way.

Eventually, the group arrived at their overnight hotel more than ready for bed but excited about the following day’s trip to Trento, in Italy, via the Grossglockener mountain which is the second highest mountain in Alps and a car trip just isn’t complete without a hairy mountain pass or two.

As Day 7 unfolded it was clear that the drive to Trento, from Salzburg, was going to be stunning. The weather was absolutely perfect and the roads a dream to drive on and for mile after mile, the scenery was simply breath-taking.

On Day 8 the Rally for Heroes group set off from Trento in Italy really excited about the day ahead. Today’s drive would take them to Davos in Switzerland, via the Stelvio Pass! The pass is famous for some of the most winding roads in Europe, testing the mettle of even the most experienced and adventurous drivers.

Along the way there was so much glorious scenery to take in – chocolate box picture houses and steep forested slopes. The terrain grew higher and so did the expectations of the drivers – but there was a bit of a hold-up before the group could get going – no-one knew why – possibly a build up of traffic on the Pass feeling a bit “ginger” before plunging down the side of really steep mountain. However, finally, it was all systems go and the twists and turns didn’t disappoint. A cracking day was had by all (including the passengers) with the group enjoying the challenge and the experience in equal measure. 

When the cars finally arrived in Davos, they were greeted by the magnificent site of their hotel for the night, the Alpen Hotel in Davos – a futuristic styled gold building and, as Jon described it “..it looks like it’s designed from a Faberge egg!” . Well, after such a drive, a bit of luxury and style was just what the doctor ordered.

Time flies and, in the case of the Rally for Heroes, the days have certainly done just that! It’s Day 9 already and after the Group’s stay in the quirky Alpen Hotel, it was time to wend their way back towards France and their next destination, Chamonix.

After the hair-raising Stelvio Pass, the group were to be treated to another of the Alpine Passes, the San Bernadino Pass – not quite as steep but spectacular nonetheless. With more breath-taking vistas (and some rather strange locals) to marvel at, it was another sensational day at the wheel and a well-earned rest at yet another whacky hotel in Chamonix, the Hotel Alpina was most welcome.