All posts by elmdale

Printing On to non standard Envelope Sizes on an Olivetti MF3300

Please see below instructions for printing on to C5 envelopes from Word to the Olivetti MF3300

First set up the machines as per below (this is assuming you are using the same style envelopes as us)

Insert Envelope in to bypass, push down on plate first otherwise the machine won’t recognise the paper in the tray.

From the copy screen select Paper then the bypass (little hand) then Change Tray Settings

Select Envelope from the paper type menu then select Custom Size

Input the exact size of the envelope including any overhang for the flap if there is one in the X & Y coordinates

Press OK until back out to the main copy screen

MF3300 Copy Screen after paper size settings

Next in Word select Mailings then Envelopes

Type Address and then open Options…

Set Envelope size to Custom size then input the same dimensions as at the copier but in cm rather than mm

Then Adjust the location of the Delivery Address with the From left & From top fields otherwise it will be printed at the bottom of the envelope

Then go to the Printing options tab and set the options as per the image below

Click OK then click print on the next screen

This should then print – Please note you do not need to put any settings in the print driver before you do this. Leave it on its current settings or this will not work.

If you need any more info or support the call 0118 982 1444 and speak to someone in our service team

Copying Address Book from one Olivetti Colour MFD to another machine

On a colour Olivetti MFD it is now quite easy to copy settings like the Address book from one machine to another. This function is available on all the current range from the MF3301 through to the MF752Plus and has been available since the MF222 came out a few years ago. It is found in the Administrator menu, but has to be enabled by your service rep first. We make it a part of our PDI process because it speeds up the installation when upgrading machines to the latest model or when we install multiple machines to one site.

First insert a USB memory stick in to the slot below control panel

Insert Usb

Go To Menu, Utility, Administrator Settings – password is 12345678

Administrator Settings

Then go to screen to in the Administrator Settings by using the forward button, then press External Memory Backup

import export

Select Export, then Address Book, then Password – set the password to 12345678

start export

OK, then Start to begin the export process


Once exported take the USB memory to another machine and repeat the process but choose Import to add the address book on to that machine. Once it has finished the machine will ask you to restart, open the front cover and use the main switch to restart the machine – allow 10 seconds for the machine to power down fully before switching back on.

Should you need anymore help then please contact Elmdale Group on 0118921444

Printing Card/Thick Paper As a Booklet and Folded On An Olivetti MF752Plus MFD

This will work on any Olivetti or Konica Minolta based colour MFD that has a booklet folding unit in the Finisher. These are Instructions for printing on to a Card/Thick cover and  getting it folded and NOT having the print rub off or smear. This will work if you just want to do a 4 page (1 sheet of thick paper) Booklet or add a thick cover to booklet. It is important to only tell the machine it has thick paper in the machine and not select thick in the print driver.

Please see below on how to print on to thick paper/card and fold etc.

  1. Log in to machine and select copy screen
  2. Place card in bypass, a window should pop up on the display.
  3. Select thick 1 or thick 2 – do not select thick 3 as this will not work with these settings.
  4. From your computer, go to print and select printer properties

  1. Under Basic, change Paper Tray to Tray 1 – you won’t be using this if it is a 4 page booklet.

  1. Next go to Layout and select Booklet under Print Type.

  1. Next go to Finish and select Center Staple & Fold or Half Fold, both will work

  1. Next go to Cover Mode, turn on Front Cover, select Print and select Bypass Tray as the source.

  1. Next Click OK then click print

It should then print out from the bypass tray and the print should not get smeared.

Should you need any further help then please contact Elmdale Maintenance on 01189821444





Thatcham Motor Insurance Repair Research – Papercut Case Study

The Driving Force behind a Colourful Partnership

What do The Motor Insurance Repair Research Centre, in Thatcham, and Elmdale Maintenance Ltd, in Aldermaston, have in common? Apart from being situated less than 10 miles from each other both of these companies share a similar work and customer focus ethic and have built up an enviable working partnership over the past 7 years.

Elmdale Maintenance is Olivetti’s Elite dealer for Berkshire, Hampshire and Oxfordshire, and have been providing high performance business print and IT solutions, telecoms and document management systems to companies and organisations in the area since 1990. Elmdale pride themselves on their customer service and are recognised for their service delivery. The Motor Insurance Repair Research Centre, better known as Thatcham, is a non-profit making organisation, with around 185 staff, whose main aim is to carry out research targeted at containing or reducing the cost of motor insurance claims, whilst maintaining safety and quality standards.

Thatcham is best known by motorists for testing vehicle security systems and for their work in testing seats for whiplash prevention. Less well known is the fact that they provide some 70% of the data that insurers use to define a car’s insurance grouping. They also test and accredit crash repair parts and vehicle repair technicians, and, as EU legislation becomes more stringent and car technology becomes more sophisticated, Thatcham really needed to make sure their own systems could cope with requirements for training of garage repair technicians, and apprentices,  and handle increasing numbers of safety and insurance tests under new rulings.


thatcham papercut case study

thatcham case study

Elmdale first became involved with supplying Thatcham when the organisation was looking to streamline their printing and copying systems.  According to David Maskell, Thatcham’s IT Manager, prior to the systems they have in place now, things were very different.

“At the time, we had 2 suppliers and somewhere in the region of 20 to 30 different types of devices. Almost everyone had a printer on their desk so the system was becoming impossible to manage.” It was after their efficiency review that Thatcham made Elmdale their chosen supplier.

The IT department is responsible for the management of all systems costs so it was vital to bring everything into line. David Leno, Sales Manager at Elmdale Maintenance explained that the decision-makers at Thatcham knew exactly what they wanted to achieve.

“Thatcham had a well prepared wish-list: cost effective and reliable multi-functionality. They wanted to simplify their printing and copying systems, introduce scan-to-email and replace their mono machines with colour solutions.  Elmdale is Olivetti’s nominated “Best for Colour” Dealer in the region, so this was the perfect opportunity for us to demonstrate to Thatcham that we could fulfil their requirements.  Over time, we have been able to further demonstrate cost and efficiency savings to them, whilst also maintaining a strong working relationship that suits both parties“.

“The proposal to install 8 Olivetti models from their d-Color MF range into Thatcham was accepted by all members of the board and installed within 2 months of our initial meeting. There was a slight resistance to the change, by some of their staff, as they were moving from individual desktop printers to a single work-group multifunctional printer. But after a series of comprehensive training sessions from us people soon began to realise that these machines would be more beneficial”.

As David Maskell from Thatcham explained; “The machines are quick, produce good quality and offer our staff a wealth of really useful features to make their jobs much easier. They are more manageable and more reliable than our previous equipment.”

From a management point of view he also said; “We are able to see which machines are using more consumables than others, and this allows us to manage our toner and imaging unit stocks effectively, and, in some cases, we are able to re-position machines in areas that suit them, and the staff, better. It is far more cost-effective for us now and it’s costing us less in both time and money to keep the equipment maintained”.

What is more is that these models allow greater flexibility, through the centralised print queue system, to enable staff to print from their desktop PC and collect the prints from any machine in the company. Staff can access their prints by using a PIN code which increases confidentially and allows personnel to print out documents when they’re ready, or, if it’s a large document, print it later in the day when the machines are not so busy.

Where the machines have made a huge impact is in The Training Academy, which had traditionally out-sourced their manuals and course documents, at great expense. Bringing the task in-house saved costs, time and effort. There are around 30 staff working in the Academy, a mixture of training staff and administrators, and it has been possible to install just 2 machines in that area, both 45 ppm Olivetti d-Color MF451 systems, to cover all their printing requirements.

As well as being very happy with the equipment that is now in place, David Maskell highlighted some key points as to why their partnership with Elmdale has been so successful; “What I have found particularly beneficial about working with Elmdale is that the communication is good between us. We regularly discuss ideas for improving and managing our systems, which gives us complete confidence. Admittedly, the machines tend to run themselves, and we can manage changing our own consumables, but their support is very good and their technicians are very knowledgeable. The equipment they have supplied fits our requirements very well and has provided us greater functionality, cost effectiveness and reliability.”